FAQ

Booking our services is very easy! You simply need to send us an e-mail with your tour requests, and we will promptly respond to you with a Booking Form to fill in. You will be asked to fill in the form with all the necessary information, including credit card details which are required to finalize your reservation.

No need to worry if your cruise ship does not dock on time! Our tours will continue as scheduled, and we will adjust the departure time accordingly. In compliance with our cancellation policy, we only charge for cancellations made by the clients for reasons within their control.

Tour guides have received formal education and training on the cities’ monuments and the history of art in general. They are licensed by the Italian state to guide you through state museums and monuments, providing you with the most detailed information available on the site you are visiting. Best Rome Driver offers tour guide services at an additional cost.

Our English-speaking drivers can provide you with general information on the monuments as you drive by and during photo stops on your tour. They are not allowed inside monuments or museums, although they are knowledgeable about the area’s history.

At the port, our driver will be waiting for you at the unloading dock, holding a sign with your name printed on it.
At the airport, our driver will be waiting for you at the terminal where your flight arrives, just outside the airport customs area, holding a sign with your name on it. If your luggage is lost, please ask to leave the customs area to inform your driver of your arrival. You will then be allowed back in to report the lost luggage.

Yes! We can book all the tickets you need before your arrival, and we can also offer skip-the-line tickets to avoid the long lines.

Absolutely! If you book 3 shore excursions you will receive a 5% discount applied to the base service, excluding tour guides and skip-the-line tickets.

Tipping is not a common practice in Italy, nor is it expected. The final tour price does not include a tip. If you enjoyed your tour, it would be a nice gesture to leave a tip for the driver as a show of appreciation. The amount of the tip is at your discretion and typically ranges from 10-15% of the final tour price.

Shorts, mini-skirts, sleeveless shirts, and bare shoulders are strictly prohibited in all places of worship. It is necessary to maintain a low tone of voice and a certain level of decorum, as prayer hours are always ongoing, and there may be religious functions during your visit to the churches. Remember that you are not simply visiting a museum or a monument, but a sacred place for those who attend it for religious ceremonies.

Banks are generally open from 8:30 am to 1:30 pm and then again from 3:00 pm to 4:00 pm, Monday through Friday.
ATMs, called Bancomat, are generally available 24 hours a day to withdraw money.
Store hours are similar but determined by the lunch break. Usually, they are open from 9:00 or 10:00 am to 1:00 pm and then again from 4:00 pm to 7:30 pm or 8:00 pm. Stores in busier areas and department stores may have continuous hours, and many places are closed on Sundays.

There are two American Embassies in Rome: one for general citizens and one that represents the Holy See of the United States. If you are in need of consular services, you can go to the U.S. Consulate at the American Embassy, which is located at 121 Via Veneto, in Rome. There, you can report a lost or stolen passport and issue a new one, take care of family matters, notarize and witness documents, get help finding a doctor or a lawyer, etc. The Embassy cannot help you get out of legal situations but can only ensure that you are treated properly by the host country.